NAGAIA®
Shipping & returns.
Free worldwide shipping on orders $59+. We deliver to most countries.
Delivery
Where we ship.
US, Canada, EU, UK & Australia
All other destinations
Delivery times vary by region and local carrier conditions.
Our Promise
100-Day Satisfaction Promise.
We're confident in our products. Every formula is developed and tested to deliver salon-quality results at home.
Order issue?
Damaged, defective, or incorrect items — contact us within 7 days of delivery with your order number and a photo. We'll respond within 1 business day.
Not getting the results you expected?
Email support@thenagaia.com with your order number and a photo within 100 days of delivery. Our team will help identify the issue and work with you on the best solution. Start with our application guides & tutorials — most common issues are technique-related and easy to fix.
Common Questions
Shipping & returns FAQ.
Color perception varies depending on your display, ambient lighting, and number of coats applied — this applies to any colored product, not just dip powder. We provide two types of reference on every product page: a Color Swatch showing the finished look, and a Plain Powder Texture showing the raw material. We recommend reviewing both before purchasing. If the product label doesn't match what you ordered, that's a fulfillment error and we'll correct it immediately.
Like any hands-on skill, dip powder application has a learning curve. Uneven coating, air bubbles, or lifting are common on the first try and almost always technique-related. Most customers find significant improvement by their second or third application. Our tutorials cover the most common mistakes and fixes. If you'd like personalized guidance, email us a photo of your results and we'll walk you through what to adjust.
Approved refunds are issued as NAGAIA® store credit by default, available immediately for your next purchase. If you prefer a refund to your original payment method, please let us know before we process it — once issued as store credit, it cannot be converted to a card refund. A flat $9.99 shipping & handling fee is non-refundable, unless the issue was a fulfillment error on our end (wrong item, damaged in transit, missing products).
No. Once a refund or replacement is approved, you won't need to return the product.
Need help?
Our team responds within 12 hours.